At Violeta Haven, we want you to be fully satisfied with your purchase. If for any reason you are not happy, please review our Returns & Refund Policy below.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or customization reasons. These include but are not limited to:
- Personal care items
- Customized or personalized products
- Clearance or sale items (if mentioned as final sale)
Return Process
- Contact us at [email protected] within 7 days of receiving your order.
- Provide your order number, reason for return, and photos if applicable.
- Our team will review your request and provide instructions for return shipping.
Refunds
- Refunds are issued only after the returned item is inspected and approved.
- Refund amounts exclude original shipping charges (if any).
Exchanges
If you wish to exchange an item for another size, color, or product, please indicate this when contacting us. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery at [email protected] with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.
International Returns
As we operate worldwide, return shipping costs may vary depending on your location. Customers are responsible for return shipping unless the product is defective or incorrect.
Contact Us
For any questions or to initiate a return, please contact us at:
Email: [email protected]