At Violeta Haven, we are dedicated to delivering your orders safely and on time. This Shipping Policy explains how we handle shipping, delivery, and related matters.
Delivery Locations
We proudly deliver our products worldwide. Availability and delivery times may vary depending on your location.
Processing Time
- Orders are typically processed within 2–4 business days after confirmation.
- You will receive an email confirmation with order details once your order is processed.
Shipping Time
- Delivery times vary depending on your location. Estimated delivery will be communicated at checkout or during order confirmation.
- Remote or international destinations may take longer for delivery.
Shipping Charges
- Shipping fees, if applicable, will be displayed during the checkout process.
- Promotional offers may include free shipping on selected items or order amounts.
Cash on Delivery (COD)
- All orders are shipped using Cash on Delivery (COD) as the only payment method.
- Payment must be made in full to the delivery partner at the time of delivery.
Order Tracking
Where available, tracking details will be provided once your order has been dispatched.
Failed Deliveries
If delivery cannot be completed due to incorrect address, refusal to accept the package, or unavailability of the customer, the order may be canceled. Re-delivery charges may apply if rescheduling is requested.
Damaged or Missing Items
If your package arrives damaged or with missing items, please contact us within 48 hours at [email protected] with your order number and photos of the package.
Contact Us
For questions regarding shipping, please contact us at:
Email: [email protected]